Privacy Policy

We, Dwicakra Service Private Limited (hereinafter referred to as “Company”), a private limited company incorporated under the Companies Act, 2013, have its registered office at No. 17, 2nd Floor, 2nd Cross, 3rd Main, Friends Layout, Church Street, Kotanuru Dinne, JP Nagar, 8th Phase, Bangalore – 560076, Karnataka, India. The creators of this privacy policy, ensure our firm commitment to your privacy vis-à-vis the protection of your priceless information. In order to provide you with our uninterrupted services, we may collect and, in some circumstances, disclose information about you. To enhance the protection of your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

All visitors to www.mottozen.com (Website) are advised to read and understand our Privacy Policy carefully. By accessing the Website, you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage, and use of information relating to you as provided herein. If you do not agree with the terms and conditions of our Privacy Policy, including the manner of collection or use of your information, please do not use or access the site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at we@dwichakra.com.

ANY CAPITALIZED WORDS USED HENCE FOR THIS SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHERMORE, ALL HEADINGS USED HEREIN ARE SOLELY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT. NEITHER THE USER NOR THE CREATOR OF THIS PRIVACY POLICY MAY USE THE HEADINGS TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. Definitions

a. “We”, “Our”, “Us”, and “Company” shall mean and refer to the creators of this privacy policy. b. “You”, “Your”, “Yourself”, and “User” shall mean and refer to natural and legal individuals who use the Website. c. “Website” shall mean and refer to www.mottozen.com. d. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2. e. “Third Parties” refer to any website, company, or individual apart from the User and the creator of the Website.

Overview

We commit to respecting your online privacy data. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but is not limited to, your name, address, age, gender, location, email address, driving license number, Aadhar number, phone number, or other contact information, and information related to the service sought. This privacy policy also applies to data we collect from users who are not registered as members of this site, including, but not limited to, browsing behaviour, pages viewed, etc.

3. Notification of Modifications & Changes to the T&C and Privacy Policy

We reserve the right to change the Terms and Privacy Policy from time to time as we deem fit, without any intimation to you. Your continued use of the site will signify your acceptance of any amendments to these terms. You are therefore advised to re-read the Terms of Service on a regular basis. If you do not accept any modifications or amendments to the Terms, you may terminate your use of this website immediately.

4. Information We Collect

www.mottozen.com has an online requisition form that requires users to provide contact information (such as your name, address, telephone number, and email address) and demographic information (such as your zip code/pin code). Additionally, we may require other data, such as age, gender, occupation, driving license number, Aadhar number, and information related to the services sought from our website. As a member, you are required to provide a valid email address and phone number at registration. This information is compiled and analysed on an aggregated basis. It may include the URL you came from (whether on the Site or not), the URL you next go to (whether on the Site or not), your computer browser information, IP address, and other details related to your interaction with the Site.

Purposes of Data Collection

• To enable the provision of services opted for by you.

• To communicate necessary account and product/service-related information from time to time.

• To allow you to receive quality customer care services.

• To undertake necessary fraud and money laundering prevention checks and comply with the highest security standards

• To comply with applicable laws, rules, and regulations.

• To provide you with information and offers on services, updates, promotions, and related, affiliated, or associated service providers and partners that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary for the Company to carry out your service request may be shared with that third party. Dwicakra also uses your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally for the following purposes:

•To direct its efforts for product improvement

•To contact you as a survey respondent.

•To notify you if you win any contest.

•To send you promotional materials from its contest sponsors or advertisers.

Further, you may choose to provide payment-related financial information (such as credit card, debit card, bank account details, billing address, etc.) on the Site. We are committed to keeping all such sensitive data/information safe at all times. We ensure that such data/information is only transacted over secure sites of approved payment gateways, which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.The Company will not use your financial information for any purpose other than to complete a transaction with you. To the extent possible, we provide you with the option of not divulging any specific information that you wish for us not to collect, store, or use. You may also choose not to use a particular service or feature on the Site and opt out of any non-essential communications from the Company.

Furthermore, transacting over the internet has inherent risks that can only be mitigated by following security practices yourself, such as not revealing account/login-related information to any other person and informing our customer care team about any suspicious activity or if your account has been or may have been compromised.

5. How Information Is Collected

a. Before or at the time of collecting personal information, we will identify the purposes for which the information is being collected. b. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

c. We will only retain personal information as long as necessary for the fulfilment of those purposes.

d. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

e. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Dwichakra may include hyperlinks to other websites or content resources. We have no control over any websites or resources provided by companies or persons other than us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and we do not endorse any advertising, products, or other materials on or available from such websites or resources.

You acknowledge and agree that we are not liable for any loss or damage incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy, or existence of any advertising, products, or other materials on, or available from, such websites or resources. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Site, you review the Third Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.

6. Our Use of Your Information

Your contact information is used to contact you when necessary. Additionally, we use your IP address to help diagnose problems with our server and administer our Website. Your IP address is also utilized to identify you and gather broad demographic information. Furthermore, we may use your IP address to aid in protecting our partners and ourselves from fraud. As new technology becomes available, we will continue to enhance our security procedures.

In the event that we are acquired by or merged with another company, we may transfer information about you. If such a situation arises, we may or may not notify you by email or by placing a prominent notice on the site before your information is transferred and becomes subject to a different privacy policy.

7. Cookies

Dwichakra, along with third parties we partner with, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies," and similar files or technologies to collect and store information regarding your use of the Services and third-party websites. A cookie is a small text file stored on your computer that allows us to recognize you (for example, as a registered user) when you visit our website. Cookies enable us to store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, conduct research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies used will be solely for mottozen.com and will only be created and available to mottozen.com and its subdomains. Cookies may be persistent or stored only during an individual session.

a. Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services.

b. Major browsers provide users with various options for managing cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones the Company uses to collect search activity information about its users), or block specific cookies.

c. To modify your cookie settings, please visit your browser’s help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies, you are consenting to our use of cookies as described in this section.

d. Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools. We advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners, and their privacy policies govern their interactions with you.

8. Confidentiality

You acknowledge that the Website may contain information designated as confidential by us, and you agree not to disclose such information without our prior written consent. Your information is considered confidential and will not be divulged to any third party, except when legally required to do so by the appropriate authorities or in other exceptional circumstances. We may share, sell, or rent your collected information to other companies, users, or organizations for financial or non-financial benefits, or other purposes.

9. Our Disclosure of Your Information

Due to the existing regulatory environment, we cannot guarantee that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. For example, we may be required to disclose information to the government, law enforcement agencies, or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse the information they collect from our Website. Therefore, while we use industry-standard practices to protect your privacy, we cannot promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

However, we reserve the right to display details collected from you. We may use the collected information and display it on our Website. Furthermore, we may sell or provide such information to other websites, companies, or agencies. The following describes some of the ways that your personally identifiable information may be disclosed:

a. External Service Providers: There may be several services offered by external service providers that assist you in using our Websites. If you choose to utilize these optional services and disclose information to external service providers or grant them permission to collect information about you, their use of your information is governed by their privacy policy.

b. Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries committed to serving your online needs and related services worldwide. This data is shared solely to enhance your browsing experience and provide our services to you. Additionally, we may share any obtained/collected data with our advertising and analytics partners. We may disclose your personal information, such as name, email ID, and phone number, to other companies, agencies, or corporations for financial or non-financial benefits. These entities will treat your information at least as protectively as they treat information obtained from their other members. In the event of a merger or acquisition involving us and/or its subsidiaries, you should expect that some or all of your information may be shared to continue providing the service. You may or may not receive notice of such an event.

c. Law and Order: We cooperate with law enforcement inquiries and other third parties to enforce laws, including intellectual property rights, fraud, and other rights. We may disclose any information about you to law enforcement and government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other illegal activities that may expose us or you to legal liability.

10. Accessing & Reviewing Information

Following registration, you can review and change all the information you submitted each time, except for your phone number and email ID. If you change any information, we may keep track of your old information. We will retain in our files information you have requested to remove for certain circumstances, such as resolving disputes, troubleshooting problems, and enforcing our terms and conditions. Additionally, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

11. Control of Your Password

When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is crucial to protect it against unauthorized access to your account and information by choosing your password carefully and keeping it secure. Ensure your password and computer are secure by signing out after using our services.

You agree not to use the account, username, email address, or password of another Member at any time or disclose your password to any third party. If you choose to share this information with third parties to provide you additional services, you are responsible for all actions taken with your login information and password and should review each third party's privacy policy.

You are responsible for all actions taken with your login information and password, including any associated fees. Losing control of your password may result in substantial loss of control over your personally identifiable information and may lead to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change it.

You agree to notify us promptly if you suspect any consistent unauthorized use of your account or access to your password, even after changing it.

12. Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. If you disclose your information to other parties, whether they are on our Website Dwichakra or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.

Third-party advertisers, to the extent that we use them, adhere to their own privacy policies. Since we do not control the privacy policies of third parties, it is advisable to ask questions before disclosing your personal information to them.

13. Security

We treat data as an asset that must be protected against loss and unauthorized access. To safeguard such data from unauthorized access by both internal and external members, we employ various security techniques. It is not recommended to transfer sensitive information (such as credit card numbers) and bank account details via the Site to other Users. Users are advised to do so offline, over the phone, or via personal emails.

We adhere to generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, it's important to note that "perfect security" does not exist on the Internet. Therefore, you agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

14. Disclaimer

We cannot guarantee that all of your private communications and other personal information, including sensitive data like credit card information and bank account numbers, will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, while we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private.

As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the internet generally, and the documents you post or access, as well as for your conduct on and off the Site.

15. Disputes & Jurisdiction

All disputes involving, but not limited to, rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution (ADR) mechanism.

a. Stage 1 : Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party, selected with mutual acceptance by both parties. Both parties may propose a name for the sole mediator, and if both parties accept the proposed name, the said person shall be appointed as the mediator. If the parties are unable to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator will be. The decision of the mediator is not binding on either party; however, both parties will attempt in good faith to adhere to the mediator's decision.

b. Stage 2: Arbitration. If mediation does not yield a result acceptable to either party, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party, and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held in Bangalore, Karnataka, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the parties. If the dispute cannot be resolved by this two-step ADR mechanism, it shall be referred to the courts in Bangalore, Karnataka, India.

16. Questions & Suggestions

If you have any questions or concerns regarding this Privacy Policy, you should contact us by sending an e-mail to we@dwichakra.com.